AI Bot Development

In short. Web studio 12ia develops AI bots for Telegram, websites and voice channels. A bot answers questions, qualifies leads, connects to CRM systems and hands complex cases to an employee.

Chatbot Systems

Sales Bot

Replaces the sales department

Assistant

For employee onboarding

Organizer

For client scheduling

Operator

For customer support

For the beauty industry

For booking and consultations

Want to discuss your project? Write to us here

No need to fill out long forms — the bot will clarify the details and schedule a meeting for you right away.

Personalization and Customization

Tone of Voice Management

AI adapts the tone of voice to match your brand style and communication channel — from professional to friendly

Your Design

Chat widget design customization to match your brand guidelines, including colors, fonts and logos

Multiple Features Within the Chat

Selection and configuration of chat features such as feedback forms, FAQ lists, automatic responses and interactive elements

Social Media Integrations

Facebook, VK, Instagram

Flexible customization of bot communication style to match corporate culture, formality level and preferences

WhatsApp

Fast query processing, product and service information, real-time support

Telegram

Automated responses to questions, customer order management and personalized recommendations

Have an AI task?

Tell us what you need — we’ll suggest where to start

Corporate Database Integrations

We perform real-time AI analysis — you make strategic decisions based on data, not guesswork

Real-Time Access

As if you hired developers, data scientists, and ML engineers, but without HR and infrastructure costs

Training

You get not a template product, but a flexible solution for your tasks

CRM Integration

We implement AI faster than traditional development because we already have processes, models and specialists

Synchronization

Seamless database integration for real-time information synchronization

We'll develop a promotion strategy and discuss the project cost

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Frequently asked questions

How is an AI bot different from a regular chatbot?

A regular chatbot works through buttons and predefined branches: take one step outside the script and it no longer understands the question. An AI bot understands free-form language, asks clarifying questions and answers questions that are not explicitly written in the scenario.

Telegram, voice channels where the bot talks to a client by phone, and website widgets. The same bot can run in several channels at once.

Yes. CRM integration is one of our core services: the bot passes the lead and dialogue history to the system where a manager can continue working with it.

Initial lead qualification, answers to common questions, appointment scheduling, consultations, internal knowledge-base search and handoff to an employee — each scenario is built around the company’s specific task.

The cost depends on the channels, knowledge-base volume, dialogue logic, integrations and load requirements. We prepare an estimate after a short review of the task and scenario.

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